Privacy Policy – Duvet and Pillows Kenya
Last Updated: 2025
We believe your comfort shouldn’t end with our bedding — it should extend to how your personal information is handled. This Privacy Policy explains, in simple and human language, how we collect and use your data when you visit or shop on www.duvetpillows.com.
We follow the Kenya Data Protection Act, 2019, and we’re committed to treating your information with honesty, care, and respect.
- The Information We Collect (and Why)
We collect only what we truly need to serve you better.
a) Information You Share With Us
This is the information you choose to give when placing an order or reaching out to us:
Your name
Phone number
Email address
Delivery address
Payment details (handled securely by trusted payment partners — we never store card numbers)
Any messages you send through WhatsApp, our forms, or social media
b) Information We Collect Automatically
To improve your browsing experience, our site collects basic technical details such as:
IP address and device type
Pages you visit
Time spent browsing
Cookies to remember your preferences
c) Information From Partners
We may receive certain updates from:
Payment services (like payment confirmation)
Delivery companies (such as delivery status)
We only receive what is necessary — never more.
- How We Use Your Information
Your data helps us:
Process and deliver your orders smoothly
Keep you updated about purchases and deliveries
Improve your shopping experience
Share offers or updates only if you’ve chosen to receive them
Maintain proper records and follow legal requirements
We do not sell or trade your information. Ever.
- Our Legal Grounds (As Required in Kenya)
We process your data based on:
Your consent — when you sign up for alerts or contact us
Our obligation to fulfil your order
Legitimate interest — like improving our website or preventing fraud
Legal requirements under Kenyan law
- How We Keep Your Data Safe
Your privacy matters to us. We protect your information by using:
Secure HTTPS encryption
Safe and trusted payment gateways
Controlled staff access
Routine system updates and security monitoring
We may disclose information only if required by law.
- Who We Share Your Data With
We only share your information with partners who help us serve you, such as:
Courier and delivery companies
Payment processors
Website security and hosting providers
These partners must keep your data safe and use it strictly for their role.
- Your Rights Under Kenyan Law
You are always in control of your personal data. You may:
Request a copy of the data we hold about you
Ask us to correct or update any details
Ask us to delete your information (where legally possible)
Opt out of marketing messages at any time
Object to certain uses of your data
Request a transfer of your data
Just contact us — we’ll assist you kindly and promptly.
- Cookies (Just the Helpful Kind)
Cookies help the website run smoothly and remember your preferences. You can:
Accept all cookies
Decline non-essential cookies
Adjust settings in your browser
Some cookies are essential for things like checkout.
- Marketing Messages
If you’ve chosen to hear from us, we may share:
New collections
Special offers
Restocks or promotions
You can opt out any time — no hard feelings. Simply tap STOP or use the unsubscribe option.
- Children’s Privacy
We do not knowingly collect personal information from anyone under 18 years old. - How Long We Keep Your Data
We keep your information only for as long as we need to:
Complete your orders
Maintain records required by law
Improve our services
After that, it is safely deleted.
- International Transfers
Some of our service providers may store data outside Kenya. When this happens, we ensure that your information is handled with strong, internationally accepted safeguards. - Updates to This Policy
If we make changes, we’ll update the date above and highlight significant updates. We want you to always know what’s happening with your data. - Talk to Us Anytime
If you have questions or want to use any of your privacy rights, reach out:
Duvet and Pillows Kenya
Email: Duvetpillowske@gmail.com
Phone: 0794460166 / 0740333210
Website: www.duvetpillows.com
Your trust means a lot to us. Thank you for choosing Duvet and Pillows Kenya both for comfort and for care.