Shipping & Payment Info

Shipping Information:

• Local shipping available within Kenya via Fargo Courier.
• Standard rate of 450 Ksh for local shipping.
• Same-day delivery via Uber Boda with provider charges.
• Supported shipping zones: Tanzania, Rwanda, and Uganda.
• Contact customer support for rates and delivery times to these countries.

Returns, Exchanges, Damages, and Lost Packages:

Returns and Exchanges:

• Accept returns within 24 hours of delivery.
• Contact customer support to initiate a return.
• Unused, original condition required.
• Custom orders may not be eligible unless defective.

Damages and Lost Packages:

• Inspect product upon delivery.
• Inform us immediately about damages.
• Provide clear photographs and details.
• Lost packages will be investigated.

Order Processing and Delivery Times:

• Orders processed within 24 hours.
• Delivery times vary based on destination and method.
• Unforeseen circumstances may cause delays.

Payment Options:

• Visa, Mastercard, M-Pesa Paybill (9769293).
• 50% upfront payment for custom orders.
• Full payment required before shipping/delivery.

Contact Information:

• Phone: 0794460166
• Email: duvetpillowske@gmail.com

For further assistance, contact our customer support team.