Return Policy

At Duvet and Pillows Kenya, we provide high-quality bed linen. Please read our shop policy:

Returns and Exchanges:

• Bed linen can be returned/exchanged within 24 hours.
• Items must be unused, unwashed, with tags and packaging intact.
• Proof of purchase required.
• Sale/promotional items may not be eligible unless defective/damaged.

Damages:

• Contact customer support within 24 hours for defective/damaged items.
• Supporting evidence may be requested.
• Replacement, exchange, or refund provided based on assessment.

Lost Packages:

• Notify customer support if package is lost in transit.
• Investigation initiated with shipping carrier.
• Option for replacement or refund if package cannot be located.

Refunds:

• Original payment method used for eligible returns/exchanges/lost packages.
• Refund processing time varies based on payment provider.

Exceptions:

• Customized/personalized items generally not eligible, unless defective/damaged.
• Hygienic products (pillows/mattress protectors) not returnable/exchangeable, unless defective/damaged.

Note: By purchasing from us, you agree to comply with our policy. Contact customer support for assistance.

Duvet and Pillows Kenya duvetpillowske@gmail.com 0794460166