{"id":13,"date":"2025-12-14T05:44:32","date_gmt":"2025-12-14T05:44:32","guid":{"rendered":"https:\/\/temp.duvetpillows.com\/?page_id=13"},"modified":"2026-03-03T18:44:41","modified_gmt":"2026-03-03T18:44:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/duvetpillows.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Our Promise of Restful Nights: The Duvet & Pillows Kenya Return & Exchange Policy<\/span><\/span><\/h1>\n<\/div>\n
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At Duvet & Pillows Kenya, we are dedicated to transforming your home into a haven of comfort and serenity. For nearly two decades, we’ve meticulously crafted premium, hotel-grade bedding, believing that true luxury lies in quality that endures and a sleep experience that feels as exceptional as it looks. Your satisfaction is the very foundation of our legacy.<\/span><\/span><\/div>\n<\/div>\n
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Your Journey to Perfect Comfort, Supported Every Step of the Way<\/span><\/span><\/h2>\n<\/div>\n
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We understand that choosing the perfect bedding is a personal journey. While we strive for every item to exceed your expectations, should you find that something isn’t quite right, our compassionate team is here to ensure a smooth and understanding resolution.<\/span><\/span><\/div>\n<\/div>\n
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1. Our Comfort Guarantee: Returns & Exchanges<\/span><\/span><\/h3>\n<\/div>\n
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We extend a <\/span><\/span>14-day Comfort Guarantee<\/span><\/span> from the date your order is delivered, allowing you ample time to ensure your new bedding harmonizes with your space. To uphold our standards of hygiene and quality for all our esteemed customers, items considered for return or exchange must meet the following criteria:<\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>Pristine Condition:<\/span><\/span> The item must be unused, unwashed, and free from any signs of wear or damage.<\/span><\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>Original Presentation:<\/span><\/span> Please ensure all original packaging, labels, and tags remain intact.<\/span><\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>Proof of Purchase:<\/span><\/span> A valid receipt or order number is essential for us to process your request efficiently.<\/span><\/span><\/span><\/div>\n<\/div>\n
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A Note on Personal Well-being:<\/span><\/span>\n
\u00a0<\/div>\nGiven the intimate nature of bedding, certain items are designated as <\/span><\/span>final sale<\/span><\/span> once their original sealed packaging has been opened. This includes <\/span><\/span>mattress protectors and pillow protectors<\/span><\/span>. We can only accept returns on these specific items if they remain unopened, unused, and in their original sealed state, or if a manufacturing defect is identified upon arrival.<\/span><\/span><\/div>\n<\/div>\n
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2. Should Imperfection Arise: Damaged or Incorrect Deliveries<\/span><\/span><\/h3>\n<\/div>\n
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Every piece from Duvet & Pillows Kenya undergoes rigorous quality checks before dispatch. In the rare instance that your order arrives damaged, or if you receive an item different from what you selected, please notify us within <\/span><\/span>24 hours of delivery<\/span><\/span>.<\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>Connect with Us:<\/span><\/span> Kindly email <\/span><\/span>duvetpillowske@gmail.com<\/span><\/span><\/span><\/a> with your order details and clear photographs illustrating the issue.<\/span><\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>Our Swift Resolution:<\/span><\/span> We will promptly arrange for a <\/span><\/span>complimentary replacement<\/span><\/span> or a <\/span><\/span>full refund<\/span><\/span>, including any associated return shipping costs. Your peace of mind is our utmost priority.<\/span><\/span><\/span><\/div>\n<\/div>\n
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3. Navigating Your Return: A Thoughtful Process<\/span><\/span><\/h3>\n<\/div>\n
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To ensure your return experience is as seamless as your sleep, please follow these steps:<\/span><\/span><\/div>\n<\/div>\n
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Step 1: Initiate Your Request<\/span><\/span>\n
\u00a0<\/div>\nReach out to our dedicated customer care team at <\/span><\/span>duvetpillowske@gmail.com<\/span><\/span><\/span><\/a> to obtain a unique Return Authorization Number (RAN). This number helps us track your return with precision.<\/span><\/span><\/div>\n<\/div>\n
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Step 2: Thoughtful Packaging<\/span><\/span>\n
\u00a0<\/div>\nOnce your RAN is issued, carefully repackage the item(s) in their original state. Please ensure the RAN is clearly visible on the exterior of the package.<\/span><\/span><\/div>\n<\/div>\n
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Step 3: Dispatch to Our Care<\/span><\/span>\n
\u00a0<\/div>\nKindly send your package to:<\/span><\/span>\n
\u00a0<\/div>\nDuvet & Pillows Kenya Returns<\/span><\/span>\n
\u00a0<\/div>\nTitan Complex, Chaka Road, Kilimani, Nairobi.<\/span><\/span><\/div>\n<\/div>\n
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Important Consideration:<\/span><\/span> For returns initiated due to a change of preference, the cost of return shipping will be borne by the customer. We highly recommend utilizing a trackable and insured shipping service for your peace of mind.<\/span><\/span><\/div>\n<\/div>\n
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4. Your Refund: A Timely Reassurance<\/span><\/span><\/h3>\n<\/div>\n
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Upon receiving and inspecting your returned item, we will process your refund within <\/span><\/span>3-5 business days<\/span><\/span>. The credited amount will be returned to your original method of payment.<\/span><\/span><\/div>\n<\/div>\n
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\u2022<\/span><\/span>For transactions via M-Pesa or bank transfers, please allow an additional <\/span><\/span>3-10 business days<\/span><\/span> for the funds to reflect in your account, as processing times may vary by financial institution.<\/span><\/span><\/span><\/div>\n<\/div>\n
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5. Questions? Our Team is Your Comfort<\/span><\/span><\/h3>\n<\/div>\n
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Our commitment to your comfort extends beyond our products to every interaction. Should you have any inquiries regarding our policy or require assistance, our knowledgeable team is ready to provide support.<\/span><\/span><\/div>\n<\/div>\n
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Email:<\/span><\/span> duvetpillowske@gmail.com<\/span><\/span><\/span><\/a>\n
\u00a0<\/div>\nPhone\/WhatsApp:<\/span><\/span> 0794 460 166 \/ 0740 333 210<\/span><\/span>\n
\u00a0<\/div>\nHours:<\/span><\/span> Monday – Saturday, 9:00 AM – 5:00 PM EAT<\/span><\/span><\/div>\n<\/div>\n
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This policy is a testament to our dedication to quality and customer trust, guided by the laws of Kenya. We reserve the right to refine this policy to continually enhance your experience, with the most current version always available on our website. Thank you for choosing Duvet & Pillows Kenya \u2013 where every night is an invitation to extraordinary comfort.<\/span><\/span><\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Our Promise of Restful Nights: The Duvet & Pillows Kenya Return & Exchange Policy At Duvet & Pillows Kenya, we are dedicated to transforming your home into a haven of comfort and serenity. For nearly two decades, we’ve meticulously crafted premium, hotel-grade bedding, believing that true luxury lies in quality that endures and a sleep […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":7,"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":12205,"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/12205"}],"wp:attachment":[{"href":"https:\/\/duvetpillows.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}